Terms of Service

1. Acceptance of terms

By accessing or using Clivu (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users, including visitors, registered users, and subscribers.

2. Description of service

Clivu is an AI-powered client management platform for coaches, consultants, and freelancers. Features include client relationship management, Gmail integration, AI-assisted follow-ups, proposals, e-signature, and invoicing. Features may change as the product evolves.

3. Account registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 16 years old to use Clivu.
• One person or legal entity may not maintain more than one free account.
• Notify us immediately at hello@clivu.ai if you suspect unauthorized account access.

4. Acceptable use

You agree not to:

• Use Clivu for any unlawful purpose or in violation of any applicable laws.
• Send spam, unsolicited messages, or harass other users or their clients.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Reverse engineer, decompile, or attempt to extract source code.
• Use the Service to store or transmit malicious code.
• Resell or sublicense the Service without written permission.
• Impersonate any person or entity.

5. Your content

You retain ownership of all content you create or upload to Clivu (“Your Content”), including client records, proposals, and documents. By using the Service, you grant Clivu a limited license to store, process, and display Your Content solely to provide the Service. We do not claim ownership of Your Content.

You are responsible for ensuring Your Content does not infringe on third-party rights and complies with applicable laws.

6. Payment and subscriptions

Clivu is currently free during early access. When paid plans are introduced, we will provide at least 30 days notice before charging existing users. Paid subscriptions are billed in advance on a monthly or annual basis. Refunds are handled on a case-by-case basis — contact hello@clivu.ai within 14 days of a charge.

7. Intellectual property

Clivu and its original content (excluding Your Content), features, and functionality are owned by Clivu and protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without prior written permission.

8. Third-party integrations

Clivu integrates with third-party services (Google, Stripe, etc.). Your use of those integrations is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, OR COMPLETELY SECURE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

AI-generated content.Clivu uses artificial intelligence to generate follow-ups, proposals, contracts, and other content (“AI Content”). AI Content is provided as a drafting aid only. Clivu is not a law firm and does not provide legal advice. AI-generated contracts and proposals are not substitutes for advice from a qualified attorney. You are solely responsible for reviewing, editing, and approving any AI Content before sending it to clients or relying on it for any purpose. We make no representations about the accuracy, completeness, or legal enforceability of AI Content.

E-signature.Clivu provides an electronic signature feature intended to create a binding audit trail. However, the legal enforceability of electronic signatures varies by jurisdiction and document type. You are responsible for determining whether Clivu's e-signature feature satisfies the legal requirements applicable to your specific use case. Clivu does not guarantee that signatures collected through the Service will be legally enforceable in all jurisdictions.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLIVU AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR ANTICIPATED SAVINGS;
• LOSS OF CONTRACTS, BUSINESS, OR BUSINESS OPPORTUNITY;
• LOSS OF DATA OR CORRUPTION OF DATA;
• BUSINESS INTERRUPTION OR LOSS OF GOODWILL;
• REPUTATIONAL HARM;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• DAMAGES ARISING FROM AI-GENERATED CONTENT YOU RELIED UPON OR SENT TO THIRD PARTIES;
• DAMAGES ARISING FROM DISPUTES BETWEEN YOU AND YOUR CLIENTS.

THE ABOVE EXCLUSIONS APPLY WHETHER OR NOT CLIVU HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CLIVU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD $100). DURING ANY FREE OR BETA ACCESS PERIOD, THE APPLICABLE CAP IS USD $100.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Termination

You may delete your account at any time. We may suspend or terminate your account if you violate these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections 5, 7, 9, and 10 survive termination of these Terms.

12. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

13. Changes to terms

We may modify these Terms at any time. We will notify you of material changes via email at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.